Technical Trainer

Data Dynamics, Inc., is looking for a Technical Trainer to be responsible for providing product training to Data Dynamics customers and partners. Data Dynamics is a leader in solutions for the discovery, reporting, migration, and management of file-based storage.

The Technical Trainer position requires a very strong background in network attached file-based storage including recent hands-on experience managing EMC and/or NetApp storage devices, combined with the ability to develop and deliver course content for Data Dynamics products to a wide audience including: end-user, partner, and internal students.

The delivery of training courses may be done virtually or on-site at customer and partner locations, depending on requirements.


Technical Trainer

  • Develop and deliver course content for company product training programs
  • Create course content slides and instructor notes and continuously update and revise the training program and lesson plans as new product releases and features are developed
  • Prepare accompanying virtual training lab environments by re-imaging the student environment in preparation for the next scheduled training class
  • Provide instructor-led product training to employees, partners, and customers using both virtual and live delivery methods
  • Assist with the development, narration, and recording of various product tutorial videos
  • Work closely with the internal engineering/support teams to stay current with product changes and enhancements

Required Skills

  • Strong background in preparation and delivery of technical training content
  • Hands-on experience with Network Attached Storage (NAS) – (EMC Isilon/VNX & NetApp)
  • Hands-on systems administration ability with Microsoft Windows, Linux operating systems
  • Hands-on experience with TCP/IP and DNS
  • Hands-on experience of authentication protocols such as Active Directory, and NIS (LDAP a plus)
  • Familiarity with virtualization technology (VMware, MS Hyper-V)
  • Good fundamental and hands-on knowledge of MS SQL Server 2008/2012
  • Expertise with MS Office (PowerPoint, Visio) and related presentation (WebEx) systems
  • Ability to troubleshoot and solve technical problems
  • Demonstrable experience creating technical training content
  • Ability to organize his/her own work and adhere to agreed schedules and deadlines
  • Strong interpersonal and presentation skills, with ability to articulate complex technology simply
  • Excellent communication and collaboration skills with customers, team members, and partners
  • Strong analytical skills and good problem solving skills

Required Experience

  • Bachelor’s Degree preferred (technical background preferred)
  • 5+ years relevant technical experience
  • 2+ years relevant technical training experience
  • Exceptional verbal and written communication skills; excellent interpersonal skills
  • Ability to work individually and within a highly collaborative team environment
  • Ability to travel in support of multiple training and/or implementation initiatives required
  • Strong balance between business minded mentality and ability to articulate technical solutions


Job Location: Houston, TX, United States

Travel Required: Yes – Domestic

Employment Type: Full Time

Job Post Created: 7/21/2016


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