190 TB of modern cloud-based data lake in 6 months
for a fortune 1000 CX technology and services company
Business Need
- Create a modern data sharing architecture
- Consolidate customer experience interaction recordings data
- Create data lakes in S3 cloud object storage environment for ease of data sharing
- Cost Savings
- Integrate the data lakes with NICE application to enhance customer experience
Challenges Faced
- Data sprawl across several distributed file systems
- Data classification
- Data management and data sharing
- Unmanaged data sprawl made finding data for data analysis extremely difficult
Solution Offered
Implemented Data Dynamics’ StorageX to:
- Consolidate data present in multiple locations into a S3 cloud object storage environment
- Create data lakes by using File to Object replication. StorageX took the contents of a SMB share as the source and replicated the files to object storage
- Create data tags for classification for each object in data lake
- Create a custom key name that can be used with the NICE application using the File to Object Transform API
Business Impact
- Better customer experience after integrating data lakes with NICE allowing for greater CX analysis
- 190 TB of customer call recordings migrated to S3 cloud object storage in 6 months
- Created a modern data sharing architecture
- Used automation to complete the project in just months as opposed to years if done manually
- Provided comprehensive metadata analytics for actionable insights to accelerate cloud data migration
- Upgraded the data storage system Improved data access and sharing with a data-sharing library of the call recordings
- Saved on storage cost by migrating data on S3 object storage